At Prismat Printing and Advertising WLL, we strive to ensure that every product we create meets the highest standards of quality and craftsmanship. However, we understand that there may be occasions where you need to return a product or seek a refund. Please read our policy below for detailed information on how we handle refunds and returns:

1. Refunds:

1.1. Custom-made Products: Due to the personalized nature of our products, we do not offer refunds on items that have been custom-made to your specifications. This includes products that have been printed, engraved, or otherwise customized based on your design or input.

2. Returns:

2.1. Damaged or Defective Products:

We take great care to ensure that our products meet high-quality standards, but in the rare instance that you receive a product that is damaged or defective upon delivery, we want to make things right.

2.2. Return Policy for Damaged or Defective Products:

Upon receiving your order, we kindly ask you to inspect the items immediately. If you discover any defects or damage at the time of delivery, please bring it to the attention of our delivery personnel. They will assist you in initiating a return process for the affected item(s) right then and there.

2.3. Important Note:

Please note that we only accept return requests for damaged or defective products at the time of delivery. We kindly ask that you thoroughly inspect your order upon receipt to ensure that it meets your expectations. Unfortunately, we cannot accept return requests for any other reasons once the delivery has been accepted.

2.4. Resolution Process:

Upon identifying any defects or damage during the delivery process, our team will promptly address the issue by:

Arranging for the immediate replacement of the damaged or defective product at no additional cost to you.
Facilitating the return of the damaged item(s) and providing you with a store credit or refund for the purchase price of the affected item(s), as per your preference.

3. Exceptions:

3.1. We understand that there may be exceptional circumstances that warrant special consideration outside of our standard policy. If you believe your situation falls into this category, please contact us directly to discuss your options. We will do our best to accommodate your needs and find a satisfactory solution.

4. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a specific issue regarding your order, please don’t hesitate to contact our customer service team. We are here to help and ensure that your experience with Prismat Printing and Advertising WLL is a positive one.

Thank you for choosing Prismat Printing and Advertising WLL for your custom creations. We value your business and strive to provide you with the best possible service.

Sincerely, Prismat Printing and Advertising WLL